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Key Features
Content Management System (CMS) Key Features
Powerful and easy-to-use WYSIWYG editor
- Rich text formatting enabled
- Microsoft Word’s cut and paste clean code formatting
- Expandable to full screen edit for better formatting experience
- Add images, multimedia files and even video with a few clicks
- Upload document files for download
On-site editing
- Super intuitive click and edit on-site without navigating through file structures
- Edit and publish with a click
Auto-save work-in-progress
- Your work is always protected with Auto-Save function
- Saves work as draft copies, and edit them again when you resume work.
Multi lingual capability
- Publish a multi-lingual website with ease
Section/Article Rearrange using arrows
- Rearrange your file sequences by clicking on a up/down
Multi sites content control
- Create and control multiple websites using a unified control panel
Control banners, ads and other content with a click
Workflow Integration
- Assign workflow processes to your content and route them through departments and individuals with the correct publishing rights
Schedule content for publishing and archiving automatically
- Schedule content to go “live” off office hours without being there
- Keep website looking well-managed by archiving content using a scheduler
Other Features
- Enable and Disable Comments for content by users
- Search Article
- Dynamic poll generator
- Quick tools for Sharing Content through Social Media apps
- Bookmark articles and Print-friendly format ready
- SEO ready to boost your search engine ranking
- Spell-checker for
- Content Versioning & Audit trails
X-CRM Key Features
- Searchable database of Users
- A robust list of customer database and their interaction history (browsing, comments and purchases) with the site and email campaign responses
- Module is customizable to include Membership Access Level for content browsing privileges, discounts and priority service
- Customizable Customer Reward and Loyalty System
- User-based interaction Interface and Admin users user Interface
- Customer Log-in View used by customers to interact with website and the sales/service team
- Sales/Customer Service Representative View to enable company representative to serve customers better
- Personal Details via a Self-Service Model
- Customers can update their own contact history and other personal details as and when needed without making a phone call or signing a physical form
- Customer can intuitively share more personal information such as product feedback, customer service feedback or special requirements that will allow the sales/customer service team to deliver better solutions and service delivery process
- Customer Lounge Setup with Multiple Options for Ambience
- Interaction History without looking through emails
The system becomes a central interaction point that pushes out email alerts and notifications, and pulls back all messaging interaction unto a messaging wall inside the customer Lounge.
- Feedbacks
- Enquiries
- Scheduling Appointments
- Product Feedback and Ratings
- Customer Service Level Rating
- Polls / Surveys
E-Broadcast System Key Features
- Integrated Messaging
- Send out Emails and SMS to targeted users with one click
- Pull out database of targeted recipients on the fly from your customer database system
- Personalized message for that personal touch
- Subscriber Groups Management
- Segregate audience to special group(s) for better responses
- Upload contact via CSV or text file
- Add individual contact
- Profile recipients and track effectiveness of messaging for targeted groups
- Allows subscribe and unsubscribe interaction
- Email Hygiene
- Performs checking on validity of email list by removing bad email addresses for campaign effectiveness
- Integrated bounce management to reduce spam tagging issues with ISP or recipients’ mail server
- Templates manager
- Choose from a choice of various templates
- Upload customized and personalized templates, you can even custom-design the templates to suit your campaign needs
- Full control to email content with HTML Editor editing
- Edit, revise and publish your email anytime using the powerful HTML
- Reporting
XTOPIA E-Broadcast System provides insightful reporting with various graphs for the following data.
- Total Email Sent
- Total Emails Opened
- Total Clicks on links tracked
- Total Email Bounced
- Total Unsubscribe clicks
- Total New Subscriptions
- Customized reporting available
Product Management Key Features
- Comprehensive Product Management Module
- Product Input Templates
- Manage Product Images in thumbnail and large size
- Preview Product before publishing it to the Web Site
- Sort Product Categories into any order
- Product Search Engine based on Keywords
- Featured, Latest and Hottest Products Selection
- Unlimited Description page
- WYSIWYG editing tools to edit content easily
- Product Gallery display
- Optimized search engine friendly
- Add categories
- Add subcategories
- Add multiple product attributes
- Display products in thumbnail and full size
- Hide Products/Categories/Sub-Categories temporarily
- View latest products
- Search engine based on keywords
- Multi-language interface
XTOPIA Product management system integrates tightly with XTOPIA CMS to deliver your browse and buy experience in a multi-lingual environment.
- Useful Utilities
- Recommend to friend
- Like/Rate a product
- Print a product
- Member subscription with e-mail activation
- Enable/Disable Product Commenting
- Site Intelligence with product recommendation
- XTOPIA Product Management System tracks the browsing history of the user and auto recommend products or category of products to the user using date insights from the membership database interaction model
- Product Report & Statistics
Gain insights into which products are most popular and which ones are least attractive and you can use the information to make improvements to your product line-ups or price positioning strategy.
Opportunity Manager Key Features
- Sales Enquiry with Turn-Around Time (T-A-T) Performance Tracking
- XTOPIA Opportunity Manager helps you track the T-A-T to manage your responsiveness to sales opportunities that are funneled through the website
- Setup a T-A-T with a that sends out the message that you are eager to do business and are a customer-focused organization
- Set Key Performance Index for the organization, from departmental level down to the personnel level as motivation to score better sales conversion and customer service level
- Real-time Sales Opportunity reporting
- Track the number of sales inquiries that are coming through your pipelines, on a daily, weekly, monthly and Yearly basis
- View the trending of your sales opportunities for insights and action-planning
- View reports on types of interactions categorized by Types of Product Inquiries, Appointments, Priority registration, etc
- Sales Opportunity Routing
- Assign and route your sales opportunities automatically or manually to your respective personnel with a few simple clicks
- Setup backup personnel as second-liner person-in-charge
- Re-assign roles as and when you want using the opportunity flow interface.
- Enquiry Response Templates
- Select pre-defined answer templates for commonly asked questions
- Upload new answer templates or edit existing ones to enhance customer service level
- Save Data to Microsoft Excel For Data Reporting/Messaging
- All data collected is downloadable into Microsoft Excel format and used to mine for priceless insights
- Automated Cross-selling/Up-selling functions based on customer profiles
Match insights from customer database for product matching and automated cross-selling and up-selling activities to push up your sales opportunities and conversion rates.
- Automated Customer Satisfaction Rating Process
Track your Customer Satisfaction Level to gain insight into the service delivery of your team. Use customer feedback to drive for sharper focus on where to improve and where the business opportunities are.
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